Our Support strategy is built around a simple 90-day support guarantee for all services rendered, so as to provide our clients after sale support with options to make additional arrangements for maintenance and extended servicing. Moreover, since our vision of technological advancement is of improving the work process, we see after sale support as an important opportunity to enhance technology and therefore remain committed in making it accessible to clients.
System Support To receive support for an integrated system or an outsourced application, please answer our System Failure Questionaire. Accurate reporting will allow us to better understand your problem and serve you more efficiently.
Get a RMA number
To return any product to Neurotech you should have a RMA ( Return
Material Authorization) . After sending us System Failure
Questionnaire/ Component Failure Questionnaire, our engineers
will study the case and will contact you to solve the problem they
may issue an RMA number to return back the product to Neurotech for
repair or problem solving.