Support

Our Support strategy is built around a simple 90-day support guarantee for all services rendered, so as to provide our clients after sale support with options to make additional arrangements for maintenance and extended servicing. Moreover, since our vision of technological advancement is of improving the work process, we see after sale support as an important opportunity to enhance technology and therefore remain committed in making it accessible to clients.

System Support
To receive support for an integrated system or an outsourced application, please answer our System Failure Questionaire. Accurate reporting will allow us to better understand your problem and serve you more efficiently.

Component Support
To receive support for specific components such as PC boards, please answer our Component Failure Questionaire. Accurate reporting will allow us to better understand your problems and serve you more efficiently.

Get a RMA number
To return any product to Neurotech you should have a RMA ( Return Material Authorization) . After sending us System Failure Questionnaire/ Component Failure Questionnaire,  our engineers will study the case and will contact you to solve the problem they may issue an RMA number to return back the product to Neurotech for repair or problem solving.